1. General Policy Overview

We aim to deliver premium products and a satisfying shopping experience to every customer. To fully protect your legitimate rights and interests, we have formulated standardized return and exchange rules. All return and exchange requests shall comply with the following terms, and this policy applies to all orders placed on our official website.

2. Return Time Limit

We accept returns and exchanges within 30 calendar days upon receipt of your parcel. We are unable to process any return or exchange applications once the 30-day valid period expires.

3. Qualifications for Returns & Exchanges

Items can be returned or exchanged only when they meet all the standards below:

1. All goods must remain unused, unwashed, intact and in brand-new condition.
2. Original packaging, tags and matching accessories shall be fully attached and undamaged.
3. Returns caused by personal preference, size mismatch or dissatisfaction are not covered by this policy.

4. Return Process

To initiate a return, please contact our customer service team at support@goodvely.com with your order number and reason for return. We will provide you with a return shipping label and instructions.

5. Refund Timeline

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. The refund will be credited to your original payment method.

6. Non-Returnable Items

Certain items such as clearance products, final sale items, and custom orders cannot be returned or exchanged.

7. Contact Us

For any questions about our return and refund policy, please visit our website at goodvely.com or email us at support@goodvely.com